Terms & Conditions
Welcome to Poncho Universe. These Terms & Conditions ("Terms") govern your access to and use of the website https://poncho-universe.com ("the Site") and any purchase made through it. By using the Site or placing an order, you agree to these Terms. Please read them carefully.
1. Who we are
The Site is operated by:
ECOM DDTL LIMITED
Business Registration Number (BRN): 77238892
21 Yiu Wah Street, Causeway Bay, RM 01, 26th Floor, Working View Commercial Building, Hong Kong, Hong Kong Island, 0000
Email: contact@poncho-universe.com
Phone: +852 9290 1652
In these Terms, "we", "us", and "our" refer to ECOM DDTL LIMITED. "You" refers to the person accessing the Site or placing an order.
2. Eligibility
By using the Site, you confirm that you are at least 18 years old, or that you are using the Site with the consent of a parent or legal guardian. If you place an order, you confirm that you have the legal capacity to enter into a binding contract in your country of residence.
3. Products
We do our best to describe our products as accurately as possible, including materials, sizes, and colors. However, some variations may occur due to display settings on your device, natural variations in fabrics, or updates from our suppliers. Product images are for illustration purposes and may not reflect the item in exact detail.
We reserve the right to modify or discontinue any product at any time, without prior notice. If a product you have ordered becomes unavailable after your order is placed, we will contact you to offer an alternative or a full refund.
4. Prices and payment
All prices are displayed on the Site in US dollars (USD), unless indicated otherwise. Prices include any applicable base charges but may exclude local taxes, duties, or import fees for international orders, which remain the responsibility of the recipient.
We reserve the right to change our prices at any time. The price applicable to your order is the one displayed at the time you complete your purchase.
Payment is processed at checkout through our third-party payment providers. By placing an order, you confirm that the payment method used is valid and that you are authorized to use it.
If a payment is declined, cancelled, or reversed after your order has shipped, we reserve the right to take reasonable measures to recover the outstanding amount, including working with our payment providers and any relevant authorities.
5. Orders
When you place an order, you receive an automatic confirmation email. This email confirms that we have received your order, but it does not constitute acceptance. Your order is accepted when we send you a shipping confirmation email.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product unavailability
- Errors in the description or price
- Suspected fraud or unauthorized use of a payment method
- Delivery restrictions in your area
If we cancel your order, we will refund any amount already charged.
6. Shipping and delivery
Delivery times, shipping costs, and international order handling are set out in our Shipping Policy. By placing an order, you agree to the terms of that policy.
7. Returns and refunds
Your right to return an item and receive a refund is set out in our Refund & Returns Policy. By placing an order, you agree to the terms of that policy.
8. Intellectual property
All content on the Site — including text, images, product descriptions, logos, graphics, and layout — is the property of ECOM DDTL LIMITED or is used with permission. This content is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, publish, transmit, modify, or create derivative works from any part of the Site without our prior written consent, except for personal, non-commercial use of the content strictly necessary to browse and use the Site.
The names "Poncho Universe" and any associated logos are our marks. Third-party marks displayed on the Site (for example, payment provider logos) remain the property of their respective owners.
9. User conduct
When using the Site, you agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to any part of the Site, our servers, or our databases
- Interfere with the operation of the Site, including through the use of viruses, bots, or scraping tools
- Submit false, misleading, or fraudulent information (for example, when placing an order or filling out a form)
- Use the Site to harass, abuse, or harm any other person
We reserve the right to suspend or terminate your access to the Site if we reasonably believe that you have violated these Terms.
10. Accuracy of information
We make reasonable efforts to keep the information on the Site accurate and up to date, but we do not guarantee that it is complete, current, or free of errors. In case of a clear error (such as an incorrect price or a typo), we reserve the right to correct the information and, if necessary, to cancel any order placed on the basis of that error.
11. Third-party links and services
The Site may contain links to third-party websites or services (for example, social media pages, payment providers, or shipping carriers). We are not responsible for the content, practices, or policies of these third parties, and we recommend that you review their terms and privacy policies before using them.
12. Limitation of liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or any product purchased through it, including but not limited to loss of profits, loss of data, or business interruption.
Our total liability for any claim arising from your use of the Site or the purchase of a product shall not exceed the amount you paid for the product in question.
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection laws in your country of residence.
13. Warranties
We do not offer any warranty beyond those provided by the manufacturer or required by applicable consumer protection laws. The Site and the products are provided "as is" and "as available", without any warranty of any kind, whether express or implied, to the extent permitted by law.
Nothing in this section affects any statutory rights you may have as a consumer.
14. Force majeure
We shall not be held liable for any delay or failure to perform our obligations if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transport disruptions, government actions, or failures of third-party providers.
15. Changes to these Terms
We may update these Terms from time to time to reflect changes in our practices or in the law. The "Last updated" date at the top of this page will always reflect the most recent version. Continued use of the Site after any change means that you accept the updated Terms.
16. Governing law and jurisdiction
These Terms are governed by the laws of Hong Kong SAR, without regard to conflict of law principles. Any dispute arising from or in connection with these Terms shall be brought before the competent courts of Hong Kong.
Nothing in this section affects any mandatory consumer protection rights you may have under the laws of your country of residence, which continue to apply where they cannot be excluded by contract.
17. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18. Entire agreement
These Terms, together with our Shipping Policy, Refund & Returns Policy, and Privacy Policy, constitute the entire agreement between you and us regarding your use of the Site and the purchase of products through it.
19. Contact
For any question about these Terms, please contact us at:
ECOM DDTL LIMITED
Email: contact@poncho-universe.com
Phone: +852 9290 1652
Address: Room 01, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong