Legal Notice
This page brings together the information required by law about the company operating this store, so you always know who you are doing business with.
Company Information
Poncho Universe is operated by:
ECOM DDTL LIMITED
Business Registration Number (BRN): 77238892
Registered Office: 21 Yiu Wah Street, Causeway Bay, RM 01, 26th Floor, Working View Commercial Building, Hong Kong, Hong Kong Island, 0000
Contact
Email: contact@poncho-universe.com
Phone: +852 9290 1652
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+08:00, Hong Kong Time)
For any question about your order, delivery, returns, or refunds, please reach us by email — we aim to reply within one business day.
Website
Website: https://poncho-universe.com
Store name: Poncho Universe
The content published on this website — including text, images, product descriptions, logos, and layout — is the property of ECOM DDTL LIMITED or is used with permission. Reproduction, in whole or in part, without prior written consent is not authorized.
Payment
Payments on this website are processed securely by our third-party payment providers. We accept the payment methods displayed at checkout. We never store your full card details on our own servers.
Hosting
This website is hosted by Shopify Inc.
150 Elgin Street, 8th Floor, Ottawa, Ontario, K2P 1L4, Canada
https://www.shopify.com
Applicable Law and Jurisdiction
This website is operated by ECOM DDTL LIMITED, a company incorporated in Hong Kong. Unless otherwise required by mandatory consumer protection laws in your country of residence, the terms of use of this website are governed by the laws of Hong Kong SAR, and any dispute arising from its use will be brought before the competent courts of Hong Kong.
Nothing in this Legal Notice affects any statutory rights you may have as a consumer under applicable law in your country of residence.
Reporting an issue
If you notice inaccurate information on this page, or if you wish to report a technical or legal issue with the website, please contact us at contact@poncho-universe.com. We take these reports seriously and respond as quickly as possible.